GENERAL

Do you have a walk-in shop that I can come and check out the products?

Yes! We are located at Blk 138 Tampines Street 11 #01-142.

Do I have to create an account to shop with you?

No. You will however need to enter your contact and delivery details when you check out and if you have registered, these will be entered automatically for you.

Is there a cut off for next day delivery?

The cut off is 4pm everyday for a delivery the next day*. We do suggest you order earlier in the day as delivery slots fill up and some items sell out.

*Please note that there are no deliveries on Sundays. Your orders made on Saturday and Sunday before 4pm will be delivered on Monday.

How will my order by packed?

Your orders will be packed individually into vacuum packs, wrapped and delivered to your door.

ORDER MINIMUMS AND DELIVERY FEES

What is your minimum order for delivery?

We do not have a minimum required purchase for delivery.

What are your delivery fees?

The delivery fee is $15 for orders under $150. Delivery is free for orders above $150.

ISSUES WITH OUR WEBSITE / ORDERS

I am having issues logging in / placing an order.

If you are having issues with logging in or ordering, please clear your cache and refresh our page. If the problems persist, please do not hesitate to contact us at sales@themeatup.com.sg

Can I enter more than one discount code at a time?

No, only one (1) discount code can be used per purchase.

I finished my order but need to change it - can I do this?

If you have not yet checked out but wish to edit your cart, simply click to go back a page and continue shopping. Once you have checked out, you will not be able to change your order on the website. Please email sales@themeatup.com.sg ASAP and we will do our best to accommodate.

ISSUES WITH DELIVERY

I just realised that I won't be home during the delivery slot – what can I do?

Please contact us at sales@themeatup.com.sg ASAP to arrange an alternative time for delivery. Please note that deliveries that need to be rescheduled once the delivery has been sent out will incur a $15 redelivery fee. We seek your understanding, as this is to cover our costs of the aborted trip.

I have received my items but have decided I don't want one of the products. Can I return it?

As all of our products are fresh, we cannot take back any products once the customer has received them. However, if you believe there is something wrong with your produce, please feel free to contact us immediately so we can work it out with you.

I ordered a whole piece of beef that needed to be weighed but have decided that I do not want it anymore. Can I cancel / return this?

As all of our products are fresh, we cannot take back any products once the customer has received them. However, if you believe there is something wrong with your produce, please feel free to contact us immediately so we can work it out with you.

What do I do if an item from my order is missing?

Please check your produce carefully against the invoice when you receive it to make sure you have received what your ordered. Missing items must be declared within 2 hours of receiving your order. Contact us at sales@themeatup.com.sg.

If an item is found to be missing from your order, or you have received the wrong product, we will do our best to deliver it ASAP or will add a credit to your next order.

STORAGE

How long can I keep my fresh produce for?

We recommend keeping your products chilled at 4°C and consume any fresh produce within 3–5 days of receipt. Afterwhich, we recommend freezing them to maintain optimum freshness.

Can I freeze my delivery?

All our products that you have received have never been frozen. This means that you can portion and freeze as required.

How long can I keep my frozen produce for?

We recommend consuming any frozen produce within 6 months of the date that it has been frozen for maximum freshness.

BEEF / LAMB

Why is my meat/mince red on the outside and brown in the middle?

Meat/mince, especially beef and lamb, has a red colour due to the presence of haemoglobin, this is the component that makes blood red. Once exposed to air, haemoglobin reacts with oxygen giving meat its characteristic “blood red” colour. The surface sections of the meat/mince exposed to air will develop this red colour while the sections on the interior will remain a darker hue. As the meat/mince is allowed to come in contact with air, it will gain its red colour. The industry term for this is ‘blooming’. This is a very common occurrence, and makes absolutely no difference to the quality of the meat/mince.

PROMOTIONS

How can I stay up-to-date with your latest promotions and special deals?

‘Like’ our Facebook page. This is where you will find our latest promotions and announcements, as well as recipes and product information.