Blk 138 Tampines Street 11
#01-142 Singapore 521138.

We’re open Monday – Saturday, 9.30 am – 8.00 pm.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you have a walk-in shop that I can come and check out the products?

Yes! We are located at Blk 138 Tampines Street 11 #01-142.

Is there a cut off for next day delivery?

The cut off is 4pm everyday for a delivery the next day. We do suggest you order earlier in the day as delivery slots fill up and fresh products sell out. You can order any time over the weekend (before 12pm on Sundays) for delivery on the following Monday.

I am having issues logging in / placing an order.

If you are having issues with logging in or ordering, please clear your cache and refresh our page. If the problems persist, please do not hesitate to contact us at sales@themeatup.com.sg

Can I enter more than one discount code at a time?

No, only one (1) discount code can be used per purchase.

I just realised that I won't be home during the delivery slot – what can I do?

Please contact us at sales@themeatup.com.sg ASAP to arrange an alternative time for delivery. Please note that deliveries that need to be rescheduled once the delivery has been sent out will incur a $10 redelivery fee. We seek your understanding, as this is to cover our costs of the aborted trip.

What do I do if an item from my order is missing?

Please check your produce carefully against the invoice when you receive it to make sure you have received what your ordered. Missing items must be declared within 2 hours of receiving your order. Contact us at sales@themeatup.com.sg.

If an item is found to be missing from your order, or you have received the wrong product, we will do our best to deliver it ASAP or will add a credit to your next order.

FAQ

Send us an email